Terms of Service
1. Introduction
These Terms set out the rules and responsibilities for using the card transfer services provided on this Site. By registering an account or making any transfers, you accept these Terms. They constitute a binding agreement between you, as the user, and the Company. Please review them carefully. You may save or request a copy at any time.
2. About the Company
The Company operates as a regulated payment service provider.
3. Account Registration and verification
To use the services, you must open an account. This ensures secure and legal access for all users.
Eligibility:
- Who may register
You must be 18 or over and located in a territory where the Site is permitted to operate. Accounts are for personal use only – business or merchant activity is not supported unless otherwise agreed in writing.
- One account per person
Only one active account per individual is permitted. If multiple accounts are detected for the same person, the Company may merge, suspend, or close accounts and will take steps to return any eligible funds in accordance with these Terms.
- Information we collect during sign-up
When registering, you will provide basic personal details (for example: full name, date of birth, contact information) and, at the time of verification, you will submit identity documents and, where required, proof of address. The Site may also collect additional information (such as device identifiers or IP address) to help prevent fraud
Registration Process:
- Information we collect during sign-up
When registering you will provide basic personal details (for example: full name, date of birth, contact information) and at the time of verification you will submit identity documents and, where required, proof of address. The Site may also capture additional information (such as device identifiers or IP address) to help prevent fraud.
- How verification works
Verification is performed using the information and documents you submit. This may involve automated checks against public or private databases, sanctions and watchlist screening, and use of third-party identity services. For higher-value activity the Company may request supplementary documentation or evidence about the source of funds.
- Timeline and outcomes
Verification timeframes vary depending on the information provided and the level of review required; typical cases are completed promptly but some reviews can take longer. You will be notified of the outcome via the contact method on file. Until verification is complete, certain features and limits may remain restricted.
- You must accept these Terms and the Privacy Policy to complete registration.
Account Security:
Choose a strong password and keep it confidential.
When creating your account, you will set a password to protect your profile. Ensure it is strong and not easy to guess by using a combination of symbols, numbers, and letters. Keep it confidential and do not share it with anyone to maintain your account’s security.
Changes to your data
Keep your contact and identity information up to date. If any details change (for example, address or telephone number), update your account promptly to avoid service interruptions.
Account Use.
Once your registration and verification are complete, you will receive an email confirming that your account is active. From that point, you can sign in and begin making transfers through our platform.
Your account is intended solely for your personal use. Do not share your login details or allow others to access your profile. You are fully responsible for any actions taken under your account, including transactions made without your permission.
To maintain security and regulatory compliance, the Company may monitor account activity. This may include automated checks for irregular or suspicious behaviour that could indicate misuse or potential security issues.
Refusal or Closure of Account:
The Company may refuse to open an account if eligibility requirements are not met, if the information provided is incorrect or incomplete, or if there are grounds to suspect that the service may be used for restricted or illegal purposes.
An existing account may be suspended or closed if you violate these Terms, provide false information, or engage in activity that breaches our policies or legal obligations. In such cases, you will receive notice of the action taken and, where possible, instructions for recovering any remaining funds.
4. Using Transfers
The Site allows users to send funds from their card to another card efficiently and securely.
Initiating a Transfer:
Users must ensure that recipient card details are correct. Errors may result in failed or misdirected payments.
Transfers from UK/EU cards to cards in the Russian Federation or selected CIS countries (Georgia, Armenia, Uzbekistan, Kyrgyzstan, Tajikistan) are permitted. Transfers to other CIS countries (e.g., Kazakhstan, Moldova) are blocked.
The system automatically enforces these rules and may decline transactions to prohibited destinations.
Compliance Checks:
All transfers are screened against OFSI, UN, and UK sanctions lists.
Transactions from PEPs or those flagged as high-risk will be reviewed and may be blocked in line with AML/CTF obligations.
Who may fund a transfer
Transfers must be funded with a payment card registered in your name. Use of third-party cards or anonymous funding sources is not permitted and may result in the transaction being blocked and account action taken.
Limits and thresholds
The Site applies minimum and maximum limits per transaction and over rolling periods (daily, weekly, monthly). These limits protect users and help meet compliance obligations. Applicable limits are displayed in your dashboard and at the point of payment.
Validation and processing
Before a transfer is sent, the Site validates card details, available balance, and ensures the transfer complies with applicable limits and rules. Once validated, funds are processed and routed to the recipient’s card. The timing of final credit depends on the recipient’s card issuer and any intermediaries involved.
Receipts and records
After a successful transfer, you will receive a confirmation containing transaction details (masked card details, amount, fee, timestamp). Transaction history is stored in your account for reference.
Fees and currency conversion
All fees and the exchange rate (if applicable) are shown before confirmation. Exchange rates are based on market rates at the time of the transaction and may include a small margin. Any fee is deducted as stated – you will see the net amount the recipient will receive.
Monitoring and compliance checks
Transactions are monitored in real time for unusual patterns or indicators of risk. Where a transfer raises concern, the Site may place it on hold, request additional information from you, or refuse processing until checks are complete.
Transfer Review and Compliance Checks
In certain cases, after your payment has been successfully authorised and your identity verified, your transfer may be placed on hold for up to 48 business hours so that our compliance team can complete mandatory Anti-Money Laundering (AML) and risk checks required under UK regulations.
During this review, our compliance team may contact you via your registered email address to request additional information or supporting documents. You must ensure that your email address remains active and accessible. If you do not respond within the timeframe specified, your transfer may be delayed or cancelled.
Cancellation and reversals
Once a transfer has been authorised and submitted it may not be reversible in most cases. If reversal is possible in exceptional circumstances, any fees already charged may not be refundable. If you believe an unauthorised or mistaken payment has occurred, report it immediately so the Site can investigate.
Your obligations when sending
You must provide accurate information, ensure compliance with applicable laws, and not use the Service for prohibited activities (see Prohibited Use). Promptly respond to any information requests related to a pending transfer.
5. Restricted and Prohibited Use
Our platform is designed to provide a safe and transparent environment for legitimate personal transfers. To protect users and comply with legal and regulatory standards, certain activities and types of transactions are strictly prohibited. By accessing or using our services, you agree to adhere to these rules. Any breach may result in suspension or closure of your account and, if required, reporting to authorities. Illegal activities, including fraud, money laundering, terrorism financing, or cybercrime, are not permitted.
5.1. Unlawful or unethical activity
You may not use the service for any actions that violate local or international laws. This includes, but is not limited to:
Money laundering, terrorism financing, or conducting fraudulent operations.
Activities related to human trafficking, exploitation, or other forms of abuse.
Any attempt to hack, manipulate, or gain unauthorised access to data, systems, or networks
5.2. Commercial or business use
The platform is intended for private transfers only. You are not permitted to:
- Send or receive business-related payments.
- Process sales of goods or services.
- Participate in affiliate programmes, online advertising, or pyramid schemes.
- Conduct financial operations on behalf of other individuals or organisations
5.3. Politically Exposed Persons (PEPs)
In accordance with our compliance standards, individuals who are or become Politically Exposed Persons (PEPs), or who have close associations with them, are not permitted to use the service. If your status changes, you must notify the Company immediately so that your account can be reviewed or closed as required by our policies.
5.4. Prohibited goods and services
You may not use the platform to pay for or facilitate transactions involving:
Illegal substances, controlled drugs, or related paraphernalia.
Weapons, ammunition, explosives, or materials used for their production.
Counterfeit, pirated, or otherwise unauthorised products.
Gambling or betting in any unregulated form, including lotteries and sweepstakes.
Adult entertainment or sexually explicit materials and services.
Alcohol or tobacco sales, bars, nightclubs, or similar establishments.
Unlicensed financial or crypto-related activities such as money transfer services, payday lending, or unregulated exchanges.
Luxury or high-value goods (e.g., watches, jewellery, precious metals or stones) sold without proper authorisation.
Items or services subject to strict control or prohibition, such as CBD products, e-cigarettes, nuclear materials, or shell banking.
“Pseudoscience” services, such as fortune telling, astrology, or clairvoyance.
Political or government-related payments, including contracts, donations, or funding of political entities.
Unregulated environmental or energy trading activities.
5.5. Fraudulent or misleading behaviour
The use of false or stolen data, creating multiple identities, or disguising the true purpose of a transfer is not allowed. This includes impersonating others, phishing, scamming, or any form of identity misuse.
5.6. Source of funds
All transfers must be made from a card issued in your name. Using another person’s card or unrelated funding sources is strictly prohibited.
5.7. High-risk or unlicensed activities
You must not use our services to participate in or support:
- Unlicensed financial or remittance businesses.
- Investment operations that do not comply with financial regulations.
- Activities related to unregulated commodity, scrap, or energy trading.
5.8. Consequences of violation
If your account is found to be involved in prohibited activity, the Company may suspend or permanently block it without prior notice. Pending transfers may be frozen, and in severe cases, information may be shared with relevant authorities as part of regulatory or criminal investigations.
You may be held liable for losses, damages, or costs resulting from the misuse of your account, including investigation or enforcement expenses.
5.9. User responsibility
You must ensure your use of the platform complies with all applicable laws and these Terms. If you suspect unauthorised or improper use of your account, inform our support team immediately. Following these guidelines helps maintain a safe and trusted environment for everyone.
You must ensure that the email address linked to your account is active, accurate, and regularly monitored, as we may send time-sensitive compliance or verification requests. Not responding to such requests may delay or prevent us from completing your transfer.
5.10. Transfers may be blocked to certain countries due to international sanctions, regulatory restrictions, or internal risk assessments. To comply with these rules:
Prohibited Destinations (cannot send to or from):
- Afghanistan (AFG)
- Central African Republic (CAF)
- Cuba (CUB)
- Democratic Republic of the Congo (COD)
- Haiti (HTI)
- Iran (IRN)
- Iraq (IRQ)
- Lebanon (LBN)
- Libya (LBY)
- Mali (MLI)
- Myanmar (MMR)
- North Korea (PRK)
- Somalia (SOM)
- South Sudan (SSD)
- Sudan (SDN)
- Syria (SYR)
- Ukraine (UKR)
- Venezuela (VEN)
- Yemen (YEM)
- Zimbabwe (ZWE)
Allowed Transfers:
- From UK/EU cards → Russian Federation cards.
- From UK/EU cards → CIS countries.
Notes:
- This list may be updated based on international sanctions, FCA guidance, or internal risk reviews. Users will be notified of significant changes where applicable.
6. When Transfers Can Be Delayed or Declined
We aim to provide quick and reliable transfers, but in certain cases, a payment may need to be paused or declined to ensure compliance with security standards and legal obligations. Below are common reasons why this may occur and what you can expect if it does.
6.1. Common reasons for refusal or delay
- Insufficient or unavailable funds – If your card has an inadequate balance, is expired, or has been blocked, lost, or reported stolen, the transaction will be automatically declined.
Transfer limits – For safety and regulatory reasons, daily, weekly, or monthly limits may apply. If your transfer amount exceeds the permitted threshold, the transaction may be paused for review. In some cases, you may be asked to provide additional information before it can proceed.
Incorrect or incomplete recipient details – Errors in the card number, cardholder name, or expiry date can prevent successful delivery. Always verify details before confirming the transfer.
Compliance and due diligence checks – Transfers may be delayed or stopped if they involve:
A region or country under sanctions or regulatory restrictions.
Suspicious or potentially high-risk activity.
A recipient classified as a Politically Exposed Person (PEP) or someone connected to them.
6.2. Notification and communication
If your transfer is refused or delayed, we’ll try to inform you as soon as possible – explaining the reason, when allowed by law, and letting you know what’s needed to resolve it. If we request extra information, follow the provided instructions to help complete the review promptly.
Our support team is available to guide you through any compliance or technical delays and will provide updates while your transaction is under review.
6.3. Your responsibilities
To reduce the risk of issues:
- Double-check all transfer details before sending, especially the recipient’s card information and the transfer amount.
- Ensure you comply with the applicable rules outlined in these Terms.
- Respond promptly to any requests for additional verification or documentation. Timely replies help complete transfers without unnecessary delays.
6.4. Our rights and limitations
The Company reserves the right to delay, refuse, or cancel any transfer that breaches these Terms or raises compliance or fraud concerns. This may include reversing a transaction if required by regulators or legal authorities.
While every effort is made to process transfers efficiently, we are not responsible for any financial or timing losses resulting from delays or cancellations beyond our control, such as compliance reviews, technical problems, or network failures.
7. Account Security
We’re committed to keeping your information secure and ensuring your transfers are always protected. Our system is built with multiple defence layers, but strong security also depends on how you manage your own account. Below you’ll find how we safeguard your data – and what you can do to help.
7.1. What we do to keep your account protected
- End-to-end encryption: Every bit of data that travels between you and our servers is shielded with advanced encryption protocols, keeping it unreadable to anyone else.
- Active security monitoring: Our systems constantly watch for unusual logins, irregular activity, or attempts to breach accounts. Suspicious actions are instantly flagged for review.
- Smart fraud prevention: Each transaction passes through risk-analysis tools that help us recognise and stop potentially fraudulent operations in real time.
- Automatic session lock: If you step away for a while, we’ll automatically sign you out to prevent someone else from using your open session.
7.2. How you can strengthen your own security
- Build a strong password: Use at least eight characters that mix letters, digits, and symbols. Steer clear of predictable words, names, or simple number sequences.
- Keep your login private: Your password is for you only—don’t share it, store it in plain text, or tell it to anyone claiming to be from support. We’ll never ask for it.
- Update credentials regularly: Refresh your password from time to time and change it immediately if you think it may have been compromised.
- Protect your devices:
- Keep your operating system and apps up to date.
- Use reliable antivirus and anti-malware protection.
- Avoid accessing your account from shared or public computers.
- Set up screen locks or biometric access to block unauthorised use.
- Stay alert: Review your transaction history now and then. If you notice an unfamiliar transfer, login, or message, contact us as soon as possible so we can take action.
7.3. If You Think Someone Accessed Your Account
If you ever suspect that someone has gained unauthorised access to your account, act quickly to minimise potential risks. Your prompt response helps us secure your funds and information effectively.
What You Should Do
- Contact us right away: If you notice unfamiliar transactions or believe your account has been compromised, reach out to our support team immediately. We’ll move fast to secure your account, review the incident, and help restore full access.
- Change your password immediately: Create a completely new, strong password—avoid reusing any part of your old one.
- Check your settings: Review your account information and security preferences to confirm that nothing has been altered without your permission.
Our Actions and Responsibilities
- Temporary account lock: If we detect or suspect unauthorised activity, we may restrict access to your account to prevent further misuse. You’ll receive a notification along with steps to verify your identity and restore access.
- Incident review: Our security team will investigate any reports of suspicious behaviour. To verify ownership, we may ask for additional information or documentation.
- Limitations of liability: While we use advanced tools and procedures to protect every account, you share responsibility for maintaining its safety. We cannot be held responsible for losses caused by weak passwords, sharing login credentials, or delays in reporting suspicious activity.
8. Unauthorised or Incorrect Payments
We aim to ensure that all payments are processed accurately and securely. However, there may be instances where a payment is either unauthorised or processed incorrectly. Understanding these situations and your responsibilities will help protect your account and ensure prompt resolution.
Definitions
- Unauthorised payment: A transaction made without your consent, for example, if someone gains access to your account or card information. Common causes include:
- Stolen or compromised login credentials.
- Fraudulent activity or identity theft.
- Use of your card information without your knowledge.
- Incorrect payment: A transaction processed in error, which may occur due to:
- Mistakes in the information entered during a transfer (e.g., wrong recipient card number).
- Errors on our side during payment processing, such as incorrect amounts.
- Technical issues leading to duplicates or other discrepancies.
Your Responsibilities
To minimise the risk of loss and help us address issues quickly:
- Regularly review your transaction history for any unauthorised or incorrect payments.
- Report suspected issues immediately. The sooner we are notified, the faster we can act.
- Provide detailed information when reporting an issue, including:
- Date and amount of the transaction.
- Recipient card details.
- Any relevant context or observations.
Investigation Process
- Once you report an issue, we will investigate to determine whether the payment was unauthorised or incorrect. This may include reviewing transaction logs, verifying recent account activity, and checking access records.
- If we suspect a compromised account, we may temporarily restrict access or disable certain functions to prevent further unauthorised use.
- We strive to resolve issues as quickly as possible. Resolution times may vary depending on the complexity of the case. We will keep you updated throughout the investigation.
Our Commitment
- Refund of unauthorised payments: If a payment is confirmed as unauthorised and you have followed our security guidelines, we will refund the full amount, including any related fees, as soon as the investigation is complete.
- Correction of incorrect payments: If an error on our part caused the incorrect payment, we will take steps to rectify it, either by reversing the transaction or crediting the correct amount to your account. You will be notified of the correction.
- Responsibility for negligence: If an unauthorised payment results from your negligence (e.g., sharing login credentials or failing to report suspicious activity promptly), you may be held partially or fully liable. Each situation is assessed individually.
Situations Where Refunds May Be Denied
- Payments not reported within a reasonable time frame, generally within 13 months from the transaction date, may not be refundable.
- If evidence shows that you authorised the payment, attempted to deceive us, or engaged in fraudulent activity, we may refuse a refund and take additional measures, including account suspension and reporting to regulatory authorities.
10. Communication and Notifications
We use multiple channels to keep you informed about your account, transfers, security matters, and updates to our services. Clear communication helps you manage your account safely and stay aware of any important developments.
Types of Communications
- Transaction notifications: Each time you initiate or complete a transfer, you will receive a notification confirming the details, including the transaction amount, recipient card (masked for security), and the date and time of the transaction.
- Security alerts: If we detect unusual or potentially unauthorised activity, such as login attempts from unrecognized devices or locations, you will receive an immediate security alert.
- Service updates and maintenance notices: From time to time, we may notify you about updates affecting your account or our platform, including:
- Changes to account settings or security features.
- Scheduled maintenance that may temporarily affect service availability.
- Updates to Terms of Service, Privacy Policy, or other key documents.
- Platform enhancements: We may inform you about new features, improvements, or changes that could impact your use of our services.
- Marketing communications: With your consent, we may send promotional messages about our services, special offers, or events. You may opt out of these communications at any time.
Your Responsibilities
- Ensure your contact details, including email and phone number, are accurate and up to date.
- Regularly check the communications we send, including emails and SMS notifications.
- If you receive a security alert about unusual activity or attempted logins from unrecognised devices, act promptly to review and secure your account by following the instructions provided.
Our Commitment to Your Privacy
- We will never request sensitive information, such as your password or full card details, via email or text. If you receive suspicious messages claiming to be from us, do not respond or provide personal information. Instead, contact us directly to verify authenticity.
- All communications are sent through secure channels to maintain confidentiality and integrity. Official emails and notifications are clearly identified and designed to protect your information.
Contacting Us
For questions regarding communications, to update your contact details, or to manage your notification preferences, please reach out to our customer support team. We are committed to keeping you informed and ensuring that your account communications are timely, secure, and reliable
10. Closing Your Account
There may be occasions when you choose to close your account, or when we are required to close it under certain circumstances. This section explains how account closure works, the conditions under which it may occur, and what happens after your account is closed.
How to Close Your Account
- Your right to close your account: You may request account closure at any time. To do so, you can:
- Submit a closure request through the account settings on our platform and follow the on-screen instructions.
- Contact our customer support team by email or phone. For security purposes, we may ask you to verify your identity before processing the request.
- Processing your request: Once your closure request is received, we will promptly begin the process. Before closing your account, we will:
- Complete or cancel any pending transactions.
- Ensure all fees, obligations, or compliance matters are resolved.
- Provide a final statement summarising account activity and closure details.
Outstanding Issues or Disputes
- If there are unresolved disputes, unauthorised transactions, or refunds pending, we will work with you to resolve them before closing your account.
- We may retain certain account information if required by law, regulatory obligations, or ongoing investigations, and may provide relevant information to authorities if necessary.
11. Changes to These Terms
To maintain secure and compliant services, we may update or modify these Terms of Service.
Types of Changes
- Advance notice: When feasible, we will provide advance notice of significant changes, including a summary of updates and the date they take effect. For major changes, we aim to give at least 30 days’ notice.
- Review and acceptance: You should review updates carefully. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
- Declining changes: If you do not agree with the updates, you may discontinue using our services. You may also contact customer support to discuss concerns or close your account.
- Immediate changes: Some updates may be implemented immediately, without prior notice, to comply with urgent legal requirements, address security risks, or prevent immediate threats. In such cases, we will notify you as soon as reasonably possible.
We aim to ensure transparency and maintain trust while keeping our platform secure, compliant, and aligned with industry standards.
12. Contacting Us
We are committed to providing timely, effective support to ensure a positive experience while using our services. Whether you have questions, need help, or wish to provide feedback, there are several ways to reach us.
How to Contact Us
- Email: For general inquiries, account issues, or transaction questions, contact us at info@rooterpay.com
13. Governing Law and Jurisdiction
These Terms of Service and your use of our platform are governed by the laws of England and Wales. This framework ensures consistency and legal clarity for both you and our services.
- Compliance with local laws: While English and Welsh law applies to these Terms, you are responsible for complying with any local rules and regulations in your jurisdiction. This includes laws related to financial transactions, anti-money laundering (AML), and counter-terrorist financing (CTF).
- Dispute resolution: By using our services, you agree that any disputes or claims arising from these Terms or your account use will fall under the exclusive jurisdiction of the courts of England and Wales. You consent to this venue and waive objections based on inconvenience or forum.
Dispute Resolution Process
- Initial step: Contact our customer support team first. We aim to resolve disputes through direct communication and negotiation.
- Escalation and mediation: If unresolved, disputes may be escalated to senior management or submitted for voluntary mediation with a neutral third party. Participation in mediation is optional but recommended for complex matters.
- Formal legal action: If mediation or informal resolution fails, either party may initiate formal legal proceedings in the courts of England and Wales.
Limitations on Claims
- Claims must be filed within one (1) year of the event giving rise to the dispute. Claims filed after this period are barred.
- Disputes will be handled individually and cannot be pursued as class actions or consolidated claims.
Enforcement and Remedies
- We may seek injunctive or equitable relief in cases of violations or threats to violate these Terms.
- Legal fees and costs incurred to enforce these Terms may be recovered to the extent permitted by law.
Severability and Interpretation
- If a court finds any provision invalid or unenforceable, the remaining provisions will continue in full effect.
- Ambiguities will not be interpreted against the drafting party. Headings are for convenience and do not limit interpretation.
By agreeing to these Terms, you acknowledge understanding and acceptance of these provisions.
14. Whistleblower Policy
We maintain strict ethical, compliance, and transparency standards, particularly regarding AML and CTF. Our Whistleblower Policy provides a secure channel for reporting suspicious or unethical activities.
Who Can Report
- Employees, contractors, customers, partners, and other stakeholders may report concerns related to:
- Money laundering, fraud, or terrorist financing.
- Breaches of AML/CTF policies.
- Illegal, unethical, or non-compliant conduct.
Reporting Procedures
- Confidential channels: Reports can be submitted via email, including as much detail as possible.
- Anonymity and protection: Reports can be anonymous. Whistleblowers are protected from retaliation, harassment, or discrimination.
Investigation and Response
- All reports are investigated promptly by compliance or independent personnel.
- Appropriate actions may include disciplinary measures, policy updates, regulatory reporting, or other corrective steps.
- Whistleblowers may receive feedback on the investigation outcome where appropriate.
15. Politically Exposed Persons (PEPs)
To mitigate risks associated with high-profile public figures, we apply strict policies for Politically Exposed Persons (PEPs).
Definition of PEP
- Individuals holding or having held prominent public positions, such as:
- Heads of state, government ministers, senior politicians.
- Executives of state-owned enterprises.
- High-ranking judiciary, military, or law enforcement officials.
- Immediate family members or close associates of the above.
PEPs may be at higher risk for corruption, bribery, or money laundering, requiring enhanced due diligence (EDD).
Our Policy
- We do not establish or maintain relationships with PEPs or their close associates.
- Screening occurs during onboarding and on an ongoing basis using reliable global PEP databases.
Actions and Compliance
- Transactions from PEPs are declined and accounts terminated if necessary.
- All actions are documented and reported to relevant authorities, with records maintained for at least five years.
- Customers must cooperate with requests for additional information regarding PEP screening or risk assessment.
16. Record-Keeping and Data Retention
We maintain detailed records to comply with regulatory requirements and ensure service integrity.
Types of Records
- Customer due diligence (CDD/EDD) documents, including ID verification and proof of address.
- Transaction records, including amounts, dates, recipients, and purpose.
- Communications with customers, such as emails, chat logs, and call records.
- AML/CTF monitoring, risk assessments, and PEP-related actions.
Retention Period
- Records are kept for at least five (5) years from the date of the transaction or end of the customer relationship.
- Retention may be extended for ongoing investigations, legal obligations, or regulatory requests.
Information Security
- Records are stored securely with encryption and strict access controls.
- Only authorized personnel may access records, following internal security policies.
- Regular audits ensure compliance with regulations and internal standards.
Access, Correction, and Deletion
- You may request access to personal information we hold, subject to verification and legal restrictions.
- Requests for correction or deletion will be considered, but certain records may be retained to meet legal, regulatory, or contractual obligations.
Destruction of Records
- At the end of the retention period, or when no longer needed, records are securely disposed of.
- Procedures ensure privacy protection and compliance with data protection laws throughout the lifecycle of the information.